Privacy Policy

Depending on the features you use, this may include account and profile information, wellbeing and health entries, symptoms, medications, uploaded documents, device-supported readings, activity and recovery information, preferences, reminders, subscription status, support messages and technical information needed to operate and secure the service.

Qorviva should not treat unsupported phone-camera signals as medical measurements. Where a reading has a source, the app is designed to identify that source clearly.

Information is used to provide the features you request, organise your records, show trends, personalise wellbeing guidance, create reports, deliver reminders, maintain subscriptions, respond to support requests, improve reliability and protect the service from misuse.

Where law requires consent for health or other sensitive information, Qorviva is designed to obtain and respect that consent. Other processing may rely on performance of the service, legitimate operational interests or legal obligations, depending on the country and context.

Health information can be sensitive. Qorviva is designed to collect only the information a user chooses to enter, import or connect for the features they use. Users should avoid uploading information they do not have permission to provide.

A parent or legal guardian should manage information for children where required by applicable law and by Qorviva's age-related safeguards.

Some Qorviva features may use automated analysis or AI-assisted tools to organise information, explain trends or help users understand content they provide. These tools are designed for informational and wellbeing support and do not replace professional medical judgement.

Where a feature requires additional consent, Qorviva's Privacy & Data settings are intended to let users control that choice.

Qorviva may use trusted service providers needed to operate the app, such as hosting, authentication, security, communications, payment processing and other technical infrastructure. Providers should receive only the information needed for their role and remain subject to their own contractual and legal obligations.

Information may also be disclosed where required by law, to protect users or the service, or when a user deliberately chooses to share information with a trusted person or connected service.

Qorviva does not present user conversations or health records to advertisers as a product for sale.

Subscription payments may be processed by a third-party payment provider. Qorviva should not need to store full payment-card details itself. Payment providers process payment information under their own privacy and security terms.

Information may be stored or processed using service providers operating in more than one country. Where required, appropriate safeguards should be used for international transfers.

Qorviva aims to retain information only for as long as needed to provide the service, meet legal or security obligations, resolve disputes and honour valid deletion requests. Some limited records may need to be retained where law requires it.

Qorviva uses technical and organisational measures intended to protect information from unauthorised access, alteration, loss or misuse. No online service can guarantee absolute security, so users should also protect their passwords, devices and account access.

Depending on where you live, you may have rights to access, correct, export, restrict, object to or delete personal information, and to withdraw certain consent choices. Qorviva provides in-app Privacy & Data controls for many of these actions.

Qorviva may use browser or device storage to remember settings such as country, currency, language, notification preferences and other local choices. These settings help the app work consistently on the device and can usually be changed within the app or browser settings.

This policy may be updated as Qorviva develops or legal requirements change. Material changes should be made visible in the app, and the updated date on this page will be revised.

If you have a privacy question, rights request or concern about how Qorviva handles information, use the Contact Qorviva page so the request can be reviewed and routed appropriately.